Manager, Durable Medical Equipment Program (Northeast, US)
*This is a remote position based in the Northeast United States*
The Durable Medical Equipment Program Manager will be responsible for managing all aspects of durable medical equipment services according to Equipment Program guidelines and SOPs. This includes collaborating with the home office on program development, implementation, monitoring, tracking, data collection and following action plans to achieve program deliverables and communication to all stakeholders. Performs other related duties as assigned by management.
DUTIES AND RESPONSIBILITIES:
Core duties and responsibilities include the following. Other duties may be assigned:
- Assist with management of the process for referrals and obtaining all necessary patient, medical, demographic information, and documents from referral sources via various communication methods to establish and coordinate equipment needs.
- Work with the DME and Assistive Technology/AAC Specialists to identify and meet the needs of people with ALS
- Develop and maintain strong relationships with Association territory staff, home office staff, vendors
- Develop positive, progressive relationships with clinic center staff by maintaining ongoing communication
- Work closely with local/regional/nationwide durable medical equipment vendors in implementation of the Nationwide Equipment Program
- Function as durable medical and complex rehab equipment expert for local Care Services staff and/or partner clinics
- Assist with various workgroups relating to the Nationwide Equipment Program. Provide direction, education, and support to all stakeholders on the Nationwide Equipment Program
- Assist Resource & Referral team with identifying specific resources available for pertinent territory.
- Proactively recommend revisions to program as indicated by information received, strategic initiatives and required deliverables
- Collaborate with management to review and revise all durable medical equipment related relationship agreements
- Assist Managing Director/Director, Care Services to maintain comprehensive, accurate data on Equipment Program in all data platforms
- Develop and coordinate the continued overview/assessment of utilization of Equipment Program
- Conducts regular inventory control evaluations/assessments at equipment program locations and with partners
- Documents interactions and activity related to the Equipment Program in inventory management database and ensures Care Services staff follows standard operating procedures related to the program
- Assist Managing Director/Director, Care Services as assigned
- Ability to travel as required or requested
SUPERVISORY RESPONSIBILITIES
- This job has no supervisory responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill and/or ability required:
- Bachelor’s degree or equivalent education + experience; Assistive Technology Professional (ATP), Occupational Therapist (OT), or Physical Therapist (PT) certification/licensure helpful
- Knowledge of and experience with durable medical and complex rehab equipment required
- Knowledge of and experience with assistive technology preferred
- Possess knowledge of the durable medical equipment and complex rehab as it relates to the progression specific to individuals living with ALS and knowledge of the types and variety of equipment available to those individuals served
- Excellent organization skills and attention to detail
- Comfortable working in a database system
- Proficiency in Microsoft Office Suite
- Salesforce and database experience a plus
- Ability to work independently with little supervision; must be a self-starter
- Ability to manage multiple projects simultaneously
- Excellent customer service skills
- Must be able to travel across the territory
- Ability to work nights and/or some weekends as required
PHYSICAL REQUIREMENTS:
- Frequently required to stand
- Frequently required to walk
- Frequently required to sit
- Continually required to utilize hand and finger dexterity
- Occasionally required to climb, balance, bend, stoop, kneel or crawl
- Continually required to talk or hear
- Occasionally required to taste or smell
- The employee must occasionally lift and /or move more than 40 pounds / frequently lift and/or move up to 20 pounds / continually lift and/or move up to 10 pounds
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
WORK ENVIRONMENT:
- Occasionally exposure to wet and/or humid conditions (non-weather)
- Occasionally work near moving mechanical parts
- Occasionally work in high, precarious places
- Occasionally work around fumes, airborne particles, or toxic chemicals
- Occasionally exposure to outside weather conditions
- Occasionally exposure to extreme heat or cold (non-weather)
- Occasionally exposure to bloodborne and airborne pathogens or infectious materials
- While performing the duties of this job, the noise level in the work environment is usually moderate
- Additional remarks regarding work environment: Ability to drive locally and travel nationally on Association business as required. Ability to work occasional evenings and/or weekends for Association business and events
- Specialized equipment, machines, or vehicles used: Use of Association or personal vehicles, durable medical equipment and or assistive technology
PAY TRANSPARENCY:
The ALS Association’s pay range for this position is $50,649 - $79,346 annually.
The ALS Association has compensation ranges for various work locations throughout the United States, allowing us to compensate employees competitively and consistently in diverse geographic markets. The above-listed listed range shows prospective compensation for this role; the appropriate range will be established by what is eventually determined to be the candidate's primary work location. Various factors, including the complexity and significance of the role, job duties/requirements, relevant experience and abilities, and primary work location, determine individual compensation. Compensation ranges are evaluated and typically adjusted on a regular basis. Offers are made within the compensation range that is in effect at the time of the job offer.
The Association may, at its discretion, offer merit-based increases tied to individual performance. The benefits listed may differ depending on employment status with the Association. Healthcare benefits, a 401(k) plan with employer match, short-term and long-term disability coverage, basic life insurance, well-being benefits, paid time off and several paid holidays are available to Association employees, among other benefits.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
The ALS Association endeavors to make www.als.org accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please email onlineaccommodations@alsa-national.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
The ALS Association highly encourages their employees to be fully vaccinated, as considered per the CDC guidelines, with the COVID-19 vaccination. Requirements to have or obtain a COVID-19 vaccination may be applicable by state, local, and other federal orders or applicable lawful requirements by third-party clinics, vendors, or events attended on ALS Association business. If applicable, proof of vaccination will be required, unless approved for a legally required exemption by The ALS Association.