The ALS Association

Coordinator, Donor Services

St. Paul, MN
Full Time
Operations-General
Entry Level
The ALS Association is the largest ALS organization in the world. The ALS Association funds global research collaborations, assists people with ALS and their families through its nationwide network of care and certified clinical care centers, and advocates for better public policies for people with ALS. The mission of the ALS Association is to make ALS livable and cure it. For more information about the ALS Association, visit our website at www.als.org

*This position is 100% onsite. Candidates must reside within the Minneapolis/St. Paul metro area to attend work office Monday – Friday, 9:00am – 5:00pm*
 
POSITION SUMMARY:
Under the direction of the Director, Donor Services, the Coordinator, Donor Services is responsible for managing and maintaining constituent data received by The ALS Association through mail, email, and phone. This role processes incoming donations, including scanning checks, preparing deposit information for integration with the Association’s accounting system, and managing donor acknowledgment and notification correspondence. This position plays a critical role in ensuring the accurate, efficient, and timely processing of donations, while supporting responsive donor engagement. The Coordinator is essential to maintaining data integrity across systems and delivering a positive, seamless donor experience.

DUTIES AND RESPONSIBILITIES:
  • Core duties and responsibilities include the following.
  • Ensure the processing of all mail, checks, and cash.
  • Maintain the security of donations and checks.
  • Uphold the system of retention, rotation, and secure destruction of donation checks per Association policy.
  • Update biographical information in constituent records to maintain accurate constituent profiles.
  • Provide donor support utilizing platforms such as Salesforce, Fundraise Up, and Luminate Online.
  • Process checks and cash donations following special events.
  • Process incoming matching gift requests.
  • Provide follow-up to constituent outreach through phone, email, or mail.
  • Organize electronic and physical documentation records for multiple locations and departments.
  • Manage the filing, organization, and information sharing of legal documentation related to planned giving and grants.
  • Work collaboratively with the Manager, Donor Services to support the day-to-day hub operations and follow established donor services procedures.
  • May be required to attend occasional local association event(s) outside of scheduled hours.
  • Perform other duties as assigned.
QUALIFICATIONS:
  • Education and/or background in accounting or business-related experience totaling 1 year or more.
  • Data entry experience and superior attention to detail.
  • Relevant experience in a not-for-profit organization is highly desirable.
  • Salesforce or CRM platform knowledge is preferred.
  • Proficiency in Microsoft Office Suite
  • Excellent organizational, interpersonal, and communication (written and verbal) skills.
  • Ability to work within deadlines, handle multiple tasks simultaneously, and recommend best practices.
PAY TRANSPARENCY:
The ALS Association’s pay range for this position is $20.68 – $22.81 per hour.

The ALS Association has compensation ranges for various work locations throughout the United States, allowing us to compensate employees competitively and consistently in diverse geographic markets. The above-listed listed range shows prospective compensation for this role; the appropriate range will be established by what is eventually determined to be the candidate's primary work location. Various factors, including the complexity and significance of the role, job duties/requirements, relevant experience and abilities, and primary work location, determine individual compensation. Compensation ranges are evaluated and typically adjusted on a regular basis. Offers are made within the compensation range that is in effect at the time of the job offer.

The Association may, at its discretion, offer merit-based increases tied to individual performance. The benefits listed may differ depending on employment status with the Association. Healthcare benefits, a 401(k) plan with employer match, short-term and long-term disability coverage, basic life insurance, well-being benefits, paid time off and several paid holidays are available to Association employees, among other benefits.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

The ALS Association endeavors to make www.als.org accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please email onlineaccommodations@alsa-national.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

The ALS Association highly encourages their employees to be fully vaccinated, as considered per the CDC guidelines, with the COVID-19 vaccination. Requirements to have or obtain a COVID-19 vaccination may be applicable by state, local, and other federal orders or applicable lawful requirements by third-party clinics, vendors, or events attended on ALS Association business. If applicable, proof of vaccination will be required, unless approved for a legally required exemption by The ALS Association.

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