Director, Augmentative and Alternative Communication
POSITION SUMMARY:
The Director of Augmentative and Alternative Communication will manage all aspects of the Augmentative and Alternative Communication Program (AAC), including management of all communication devices (lower level through complex solutions). This includes working with the Care Services team on program development, implementation, monitoring, establishing action plans to achieve program deliverables, and communicating with all stakeholders.
DUTIES AND RESPONSIBILITIES:
- Oversee technology platforms used in management of all communication equipment.
- Oversee service and support processes for AAC equipment nationwide.
- Direct the processes for referrals and obtaining all necessary patient, medical, demographic information, and documents from referral sources via various communication methods to establish individual needs and facilitate equipment loans as appropriate
- Work with the Care Services team, AAC Specialists, and clinic and/or community-based professionals to identify and meet the needs of people with ALS.
- Develop and maintain strong relationships with Association Care Services staff, clinic medical directors, and multidisciplinary staff.
- Assist with budgeting and financial management of AAC.
- Work closely with local/regional/nationwide communication equipment vendors.
- Provide direction, education, and support to all stakeholders on the AAC programs.
- Proactively recommend revisions to programs as indicated by information received, strategic initiatives, and required deliverables.
- Provide solutions to maintain comprehensive and accurate data in all data platforms.
- Develop and manage the continued overview/assessment of all AAC device utilization.
- Conduct regular inventory control evaluations/assessments at all communication device locations.
- Document interactions and activities related to AAC programs in relevant databases and ensure that Care Services staff follows standard operating procedures related to the program.
- Perform other related duties as assigned.
SUPERVISORY RESPONSIBILITIES:
- Directly supervise up to three employees.
- Fulfills supervisory responsibilities in accordance with the organization's policies and applicable laws.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill, and/or ability required.
- Bachelor’s degree or higher in allied health profession required; Speech Language Pathologist (SLP) or Occupational Therapist (OT) certification/licensure, or other appropriate training and experience and 5-7 years relevant experience required.
- Knowledge of and experience with Augmentative and Alternative Communication required
- Computer skills/technical expertise to assist patients with computer access needs
- Knowledge of the communication problems specific to individuals with ALS and knowledge of the types and variety of devices available to those individuals
- Excellent organizational skills and attention to detail
- database proficiency
- Proficiency in Microsoft Office Suite
- Salesforce and database experience preferred
- Ability to work independently with little supervision; must be a self-starter
- Ability to manage multiple projects simultaneously
- Excellent customer service skills
- Ability to travel as required or requested
- Ability to work nights and/or some weekends as required
PAY TRANSPARENCY:
The ALS Association has compensation ranges for various work locations throughout the United States, allowing us to compensate employees competitively and consistently in diverse geographic markets. The above-listed listed range shows prospective compensation for this role; the appropriate range will be established by what is eventually determined to be the candidate's primary work location. Various factors, including the complexity and significance of the role, job duties/requirements, relevant experience and abilities, and primary work location, determine individual compensation. Compensation ranges are evaluated and typically adjusted on a regular basis. Offers are made within the compensation range that is in effect at the time of the job offer.
The Association may, at its discretion, offer merit-based increases tied to individual performance. The benefits listed may differ depending on employment status with the Association. Healthcare benefits, a 401(k) plan with employer match, short-term and long-term disability coverage, basic life insurance, well-being benefits, paid time off and several paid holidays are available to Association employees, among other benefits.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
The ALS Association endeavors to make www.als.org accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please email onlineaccommodations@alsa-national.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
The ALS Association highly encourages their employees to be fully vaccinated, as considered per the CDC guidelines, with the COVID-19 vaccination. Requirements to have or obtain a COVID-19 vaccination may be applicable by state, local, and other federal orders or applicable lawful requirements by third-party clinics, vendors, or events attended on ALS Association business. If applicable, proof of vaccination will be required, unless approved for a legally required exemption by The ALS Association.